1. Where do you ship?
We currently ship within the United States only, covering all U.S. states and territories.
2. Do you offer free shipping?
Yes. We offer state base shipping charge on all orders within the USA.
3. How long does order processing take?
Orders are processed within 1–2 business days after placement.
Weekends and public holidays are not included.
4. What is your daily order cut-off time?
Orders placed before 3:00 PM Central Standard Time (CST) may be processed the same business day.
Orders placed after this time are processed the next business day.
5. How long does delivery take?
Once shipped, delivery typically takes 2–7 business days (Monday–Saturday, excluding holidays).
6. Which shipping carriers do you use?
We ship using trusted national carriers, including:
- XPO Logistics
- FedEx Freight
- Estes Express Lines
The carrier is selected based on availability and destination.
7. Will I receive a tracking number?
Yes. After your order ships, you’ll receive a shipping confirmation email with:
- Tracking number
- Courier name
- Tracking link
Tracking information may take 24–48 hours to become active.
8. Can I cancel my order?
Orders can be canceled within 24 hours of placement, as long as they haven’t shipped yet.
Once shipped, cancellation is no longer possible and the order will follow our Return Policy.
9. What if I enter the wrong shipping address?
Please double-check your address at checkout.
We are not responsible for delays or losses caused by:
- Incorrect or incomplete addresses
- Missing apartment or suite numbers
- Customer unavailability
Reshipping fees may apply if an order is returned due to address errors.
10. What should I do if my item arrives damaged?
If your order arrives damaged:
- Contact us within 7 business days of delivery
- Provide photos of the damaged item and packaging
We’ll assist with a replacement or claim.
11. What is your return policy?
You may request a return within 30 days of receiving your order, provided the item is:
- Unused and unworn
- In original packaging
- Accompanied by proof of purchase
12. Are there items that cannot be returned?
Yes. The following items are non-returnable:
- Final sale or clearance containers
- Container returned after 30 days
13. Who pays for return shipping?
- Free return shipping for damaged, defective, or incorrect containers caused by us
- Customers are responsible for return shipping costs for standard returns
We recommend using a trackable shipping service.
14. Do you charge a restocking fee?
No. We do not charge any restocking fees.
15. How long do refunds take?
After inspection:
- Refund approval takes 5 business days
- Approved refunds are processed within 10 business days
Total time may vary depending on your bank or payment provider.
16. Do you offer exchanges?
Exchanges are allowed only for defective or damaged containers, subject to availability.
Prior approval is required before returning any container.
17. How do I start a return?
Contact our support team with:
- Order number
- Reason for return
- Photos of the container
Returns sent without authorization may not be accepted.
18. How can I contact Sam Containers?
Contact Details:
Business Name: Sam Containers
Email: info@samcontainers.com
Phone: +1 (334) 221-6720
Office Address: 1818 S Kilbourn Ave, Chicago, IL 60623, United States.
Opening Hours: Mon – Sat, 9:00am – 6:00pm Central Standard Time (CST)
Response Time: We aim to respond within 24 hours.
You may also reach us through the contact form.